Kosmo: A Truly Intelligent Ally for Hotel Rovereto

Hotel Rovereto, a historic hotel in the heart of Trentino, operating since 1961 with 40 rooms, has always strived to offer its guests an unforgettable experience. With the aim of further improving service and optimizing internal operations, the hotel decided to embrace technological innovation, integrating Ai Kosmo's artificial intelligence solutions into its structure as early as the beginning of 2024.

The Challenge: Managing Excellence with Efficiency

As Arianna Zani, Revenue Manager of Hotel Rovereto, explains: "Our biggest challenge was managing the enormous amount of requests we received every day, especially during peak seasons. Many of these requests were repetitive and could be easily automated." The need to respond quickly and accurately to each individual request in a timely and, above all, human manner, while guaranteeing a personalized service, required a constant commitment and risked taking time away from other important activities.

The Solution: Ai Kosmo, the Intelligent Digital Concierge

The choice of Ai Kosmo was driven by the desire to find a digital solution capable of automating the simplest and most repetitive tasks, freeing up staff to dedicate themselves to more complex and important tasks. The Ai Kosmo Intelligent Digital Concierge, in fact, is able to respond autonomously and instantly to a wide range of questions, from information about rooms to recommendations on local restaurants and events.

The Results: Unprecedented Efficiency

The implementation of Ai Kosmo has led to significant results for Hotel Rovereto, such as reducing the time spent on repetitive activities that kept staff busy, diverting them from more important or remunerative tasks.

An Experience So Human It's Surprising

One of the features that most impressed the staff at Hotel Rovereto is the ability of their Intelligent Chatbot, called Nova, to respond in a natural and personalized way. "It responds in a very human and very fast way," says Arianna Zani. So well, in fact, that "Some customers upon arrival at the hotel asked us to speak to Nova in person but we had to explain to them that it was a virtual chatbot!"

The Future: Continuous Evolution

Looking to the future, Arianna Zani emphasizes the enthusiasm for new features: "We are eagerly awaiting the Voice Assistant! We really want to offer our guests an even more personalized and intuitive experience."

We asked: "Would you recommend Ai Kosmo to other hoteliers? If so, why?"

Arianna Zani has no doubt in recommending Ai Kosmo to other hoteliers and emphasizes how the truly Intelligent Digital Concierge from Ai Kosmo has made it possible to delegate the management of guest requests, freeing up staff to focus on more complex and significant activities. This has led to a significant improvement in customer satisfaction and greater operational efficiency.

In the words of Arianna Zani, Revenue Manager of Hotel Rovereto: "Ai Kosmo has proven to be a valuable ally in guaranteeing a high-quality service without sacrificing staff productivity. For hoteliers looking to optimize their resources and improve the experience of their guests, both before and during their stay, Ai Kosmo represents an innovative and highly effective solution."

Conclusions

The direct experience of Hotel Rovereto demonstrates how Artificial Intelligence can undoubtedly represent added value for your hotel, improving the customer experience and optimizing internal operations.

Thanks to artificial intelligence, hotels can offer an increasingly personalized and efficient service, meeting the needs of an increasingly demanding and digitalized clientele.

In an ever more competitive sector, innovation is fundamental to stand out. Hotel Rovereto has chosen Ai Kosmo to offer its guests a unique and cutting-edge experience.

Join a growing number of accommodations that have chosen to rely on Artificial Intelligence to improve their performance. Request a free demo and discover how Ai Kosmo can also become your strategically.